Terms of Service

Kestralivo · Information desk

These terms explain use of the Kestralivo website and purchases from its operator, Hangzhou Xufulai Binaduo Trading Co., Ltd..

Updated October 27, 2026

Store operator & acceptance

Kestralivo is operated by Hangzhou Xufulai Binaduo Trading Co., Ltd., at the company address below. Chen Jianjun is listed as Owner. By using this site or placing an order, you agree to these terms to the extent permitted by applicable law. Purchases must be made by an adult with legal capacity or appropriate authorization.

Product information & imagery

Descriptions explain the stated item and its intended exploration theme. AI-generated product and lifestyle scenes are illustrations, not stock inspection photographs or proof of specifications. Props are not included unless expressly listed. No unstated dimensions, materials, contents, age grades, certification or educational outcomes are promised. Contact us before purchasing where a missing detail matters.

Prices, payment & orders

Prices are in USD. Review item choices, delivery address, discounts, taxes and shipping charges at checkout before payment. Only payment methods actually shown at checkout are offered. An order acknowledgment confirms receipt; if availability, an obvious pricing error or another material issue prevents fulfillment, we will contact you and provide an appropriate remedy, including a refund when applicable. We will not silently substitute a materially different item.

Changes, delivery & returns

Our Shipping Policy, Return & Refund Policy, and Order Changes & Cancellations page explain the process and form part of these terms. Preparation and carrier transport are separate. Standard combined planning is 15–25 business days and is not a guaranteed arrival date. Cancellation requests are assessed against the preparation and dispatch stage.

Using experiment toys

An adult must choose activities using the actual product warnings and instructions and supervise as appropriate. Do not improvise with heat, electricity, chemicals or dangerous projectiles. Inspect items and stop using damaged components. Marketing themes do not override product-specific warnings or legal protections.

Website use & intellectual property

Use the website lawfully. Do not interfere with its security, submit malicious content, impersonate others or misuse forms. Site branding, original text and designs are protected as applicable. Third-party names and services remain the property of their owners. Links to external websites do not make us responsible for their independent practices.

Privacy & service availability

The Privacy Policy describes handling of personal data. The website is hosted by Shopify and may depend on payment, delivery and other providers. Interruptions or display differences may occur; we do not promise uninterrupted access or that every screen reproduces colors exactly.

Responsibility & mandatory rights

Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including applicable rights relating to defective goods or misdescription. Any permitted limitation applies only to the extent allowed by law and does not remove mandatory consumer protection.

Governing law & disputes

Subject to mandatory protections that apply in the buyer’s place of residence, these terms are governed by the laws of the People’s Republic of China, with disputes subject to the competent courts at the company’s location. Contact support first so we can try to resolve a concern. Mandatory consumer rights and any legally protected choice of forum remain unaffected.

Updates & contact

We may update these terms for future use of the site and future orders. The displayed update date identifies the current version. Changes do not retrospectively remove rights attached to an existing order. Contact the company below for questions.