Kestralivo
Shipping Policy
Kestralivo · Information desk
A clear journey from order confirmation to your door. We currently ship to the United States only.
Updated October 27, 2026
Destinations & currency
Orders are offered for delivery to eligible United States addresses. All prices and shipping charges are in USD. The address and delivery options available at checkout determine whether an order can be accepted. We do not imply that our company or dispatch location is in the United States.
Shipping rates
| Method | Discounted merchandise subtotal | Charge |
|---|---|---|
| Standard | Below $50.00 | $5.99 |
| Standard | $50.00 or more | Free |
| Expedited, where offered | Any eligible subtotal | $7.99 |
The free shipping threshold applies after discounts, before shipping and taxes. Check your final total before payment.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
Understanding the planning window
Preparation and carrier transport are consecutive stages, so they must be added together. The standard planning window is 15–25 business days after confirmation, assuming any needed information is available. Business days exclude weekends and public holidays affecting preparation or the carrier. These are planning estimates, not guaranteed arrival dates. Expedited service does not remove preparation time; we do not promise an unconfirmed expedited arrival date.
Dispatch & tracking
When a shipment is dispatched, use the tracking details in your dispatch notification when provided. Carrier scans may take time to appear. Keep your confirmation and check your email folders before contacting support. If tracking is unclear, send your order number to our support email; never send full card details.
Address changes & cancellations
Check the full address before submitting your order. Email us promptly if it needs to change or you wish to cancel. We will check whether preparation or dispatch can still be stopped; requests cannot be guaranteed once work or shipping is underway. See Order Changes & Cancellations for details.
Delays, missing parcels & damage
Weather, carrier disruption, holidays and customs processing where applicable may extend delivery. If an order is overdue, lost, marked delivered but missing, damaged or incorrect, contact us with your order number and relevant details. Photos may help us investigate damage; keep packaging where practical. We will investigate and arrange an appropriate remedy based on the circumstances and applicable rights. Do not wait for a carrier investigation to contact us.
Taxes & other charges
Any tax collected by the store is shown at checkout. If applicable import charges or other delivery charges are not included, their treatment will be identified before you commit to an order. Contact support if the checkout total or a carrier charge is unclear. Nothing in this policy limits mandatory consumer rights.