Kestralivo
FAQs
01
PRODUCT
INFORMATION
INFORMATION
What are your ceramic bowls and plates designed for?
Our ceramic tableware is designed for everyday dining, serving, entertaining, and home styling.
Depending on the product, our bowls and plates may be suitable for:
• Breakfast
• Lunch and dinner
• Pasta
• Salads
• Soup
• Rice
• Desserts
• Snacks
• Fruit
• Side dishes
• Serving food
Please refer to the individual product page for exact dimensions, capacity, and intended use.
Depending on the product, our bowls and plates may be suitable for:
• Breakfast
• Lunch and dinner
• Pasta
• Salads
• Soup
• Rice
• Desserts
• Snacks
• Fruit
• Side dishes
• Serving food
Please refer to the individual product page for exact dimensions, capacity, and intended use.
Are the bowls and plates sold individually or as sets?
This depends on the product.
Some items may be sold individually, while others may be available as matching sets or multi-piece collections.
Please check the product page for the exact package contents.
Some items may be sold individually, while others may be available as matching sets or multi-piece collections.
Please check the product page for the exact package contents.
Are they suitable for everyday use?
Yes.
Our ceramic bowls and plates are designed to combine practical everyday use with decorative appeal.
Please follow the care instructions provided for each product.
Our ceramic bowls and plates are designed to combine practical everyday use with decorative appeal.
Please follow the care instructions provided for each product.
Will every ceramic piece look exactly the same?
Not always.
Ceramic products may naturally show slight differences in:
• Glaze color
• Surface texture
• Speckling
• Shape
• Pattern placement
• Dimensions
• Finish
These small variations are part of the natural character of ceramic production and do not necessarily indicate a defect.
Ceramic products may naturally show slight differences in:
• Glaze color
• Surface texture
• Speckling
• Shape
• Pattern placement
• Dimensions
• Finish
These small variations are part of the natural character of ceramic production and do not necessarily indicate a defect.
Why does the glaze look slightly different from the photos?
Product appearance may vary slightly because of:
• Lighting conditions
• Screen settings
• Glaze characteristics
• Production batches
• Hand-finishing processes
We make every effort to display product colors and details as accurately as possible.
• Lighting conditions
• Screen settings
• Glaze characteristics
• Production batches
• Hand-finishing processes
We make every effort to display product colors and details as accurately as possible.
Are small marks or glaze variations normal?
Minor glaze marks, speckles, color variations, or handmade characteristics may occur during ceramic production.
These characteristics generally do not affect normal use.
These characteristics generally do not affect normal use.
02
CERAMIC
CHARACTERISTICS
CHARACTERISTICS
03 · SIZE & CAPACITY
How large are the bowls and plates?
Dimensions vary by product and collection.
Please refer to the individual product page for exact measurements.
Please refer to the individual product page for exact measurements.
How much food can each bowl hold?
Capacity depends on the size and shape of the bowl.
Product pages will provide capacity information where applicable.
Product pages will provide capacity information where applicable.
How do I choose the right size?
Consider how you plan to use the product.
• Smaller bowls may be suitable for snacks, desserts, or side dishes.
• Medium bowls may work well for rice, cereal, or soup.
• Larger bowls may be suitable for pasta, salads, or serving.
• Smaller plates may work for desserts or snacks.
• Larger plates may be suitable for main meals.
Please check dimensions before purchasing.
• Smaller bowls may be suitable for snacks, desserts, or side dishes.
• Medium bowls may work well for rice, cereal, or soup.
• Larger bowls may be suitable for pasta, salads, or serving.
• Smaller plates may work for desserts or snacks.
• Larger plates may be suitable for main meals.
Please check dimensions before purchasing.
05 · MICROWAVE & DISHWASHER USE
Are the ceramic bowls and plates dishwasher-safe?
Dishwasher suitability varies by product.
Some ceramic tableware may be dishwasher-safe, while hand-painted designs, metallic finishes, decorative details, or delicate surfaces may require hand washing.
Please refer to the individual product care instructions.
Some ceramic tableware may be dishwasher-safe, while hand-painted designs, metallic finishes, decorative details, or delicate surfaces may require hand washing.
Please refer to the individual product care instructions.
Can I put ceramic bowls and plates in the microwave?
Microwave suitability depends on the product.
Do not microwave ceramic products with:
• Gold detailing
• Silver detailing
• Metallic decoration
• Other microwave-incompatible components
Please check the product page before microwave use.
Do not microwave ceramic products with:
• Gold detailing
• Silver detailing
• Metallic decoration
• Other microwave-incompatible components
Please check the product page before microwave use.
Can I use ceramic tableware in the oven?
Oven suitability varies by product.
Do not place ceramic bowls or plates in an oven unless the product is specifically identified as oven-safe.
Do not place ceramic bowls or plates in an oven unless the product is specifically identified as oven-safe.
How should I clean ceramic bowls and plates?
For regular cleaning, we recommend:
• Warm water
• Mild detergent
• A soft sponge or cloth
Avoid:
• Metal brushes
• Abrasive scrubbers
• Strong acidic cleaners
• Strong alkaline cleaners
• Highly corrosive chemicals
These may damage the glaze or decorative finish.
• Warm water
• Mild detergent
• A soft sponge or cloth
Avoid:
• Metal brushes
• Abrasive scrubbers
• Strong acidic cleaners
• Strong alkaline cleaners
• Highly corrosive chemicals
These may damage the glaze or decorative finish.
How do I remove food stains?
Soak the item in warm water and gently clean it with mild detergent and a soft sponge.
Avoid aggressive scrubbing that could damage the ceramic surface.
Avoid aggressive scrubbing that could damage the ceramic surface.
Should I dry ceramic tableware before storing it?
Yes.
Allow ceramic products to dry thoroughly before storage.
This helps keep your tableware clean and ready for future use.
Allow ceramic products to dry thoroughly before storage.
This helps keep your tableware clean and ready for future use.
06
CLEANING
& CARE
& CARE
07 · STACKING & STORAGE
Can the bowls and plates be stacked?
Many ceramic bowls and plates can be stacked.
However, stacking suitability depends on the shape and design.
To reduce the risk of scratching or chipping, stack items carefully and avoid applying excessive pressure.
However, stacking suitability depends on the shape and design.
To reduce the risk of scratching or chipping, stack items carefully and avoid applying excessive pressure.
How should I store ceramic tableware?
Store products in a stable, dry location.
Avoid placing heavy objects on top of delicate ceramic pieces.
If necessary, use soft separators between stacked pieces to help protect decorative finishes.
Avoid placing heavy objects on top of delicate ceramic pieces.
If necessary, use soft separators between stacked pieces to help protect decorative finishes.
09 · FOOD SAFETY & EVERYDAY USE
Are ceramic bowls and plates suitable for serving food?
Products intended as tableware are designed for normal food-serving use.
Please follow any product-specific instructions provided on the product page.
Please follow any product-specific instructions provided on the product page.
What should I do if a bowl or plate becomes cracked?
Stop using ceramic tableware if it develops:
• Significant cracks
• Sharp chips
• Broken edges
• Structural damage
Damaged ceramic products may no longer be suitable for safe food use.
• Significant cracks
• Sharp chips
• Broken edges
• Structural damage
Damaged ceramic products may no longer be suitable for safe food use.
Can children use ceramic bowls and plates?
Ceramic products can break if dropped.
Children should use ceramic tableware with appropriate adult supervision.
Children should use ceramic tableware with appropriate adult supervision.
Can I change or cancel my order?
If you need to change or cancel an order, please contact our Customer Care team as soon as possible.
Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.
Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.
I entered the wrong shipping address. What should I do?
Please contact us as soon as possible with:
• Your order number
• The correct shipping address
Once the order has been processed or dispatched, we cannot guarantee that the address can be changed.
Customers are responsible for providing accurate shipping information at checkout.
• Your order number
• The correct shipping address
Once the order has been processed or dispatched, we cannot guarantee that the address can be changed.
Customers are responsible for providing accurate shipping information at checkout.
10
ORDERS
11 · SHIPPING & DELIVERY
How long does delivery take?
Delivery times vary depending on destination, shipping method, and order processing.
Please refer to our Shipping Policy for estimated processing and delivery times.
Please refer to our Shipping Policy for estimated processing and delivery times.
How can I track my order?
When tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for the carrier's tracking system to update.
Please allow some time for the carrier's tracking system to update.
Why has my shipment been delayed?
Delivery may occasionally be affected by:
• Carrier delays
• Weather conditions
• Holidays
• Customs processing
• Local delivery disruptions
If your tracking information has not updated for an extended period, please contact Customer Care.
• Carrier delays
• Weather conditions
• Holidays
• Customs processing
• Local delivery disruptions
If your tracking information has not updated for an extended period, please contact Customer Care.
13 · DAMAGED OR INCORRECT ITEMS
What if my ceramic bowl or plate arrives broken?
Please inspect your order shortly after delivery.
If an item arrives cracked, broken, chipped, or significantly damaged, please contact us and provide:
• Your order number
• Clear photos of the damaged product
• Photos of the packaging
• A brief description of the issue
Keeping the original packaging until the issue is reviewed may help us evaluate the situation.
If an item arrives cracked, broken, chipped, or significantly damaged, please contact us and provide:
• Your order number
• Clear photos of the damaged product
• Photos of the packaging
• A brief description of the issue
Keeping the original packaging until the issue is reviewed may help us evaluate the situation.
What if only one item in a set is damaged?
Please photograph the damaged item, the complete set, and the packaging.
Our Customer Care team will review the information and provide an appropriate solution in accordance with our store policies.
Our Customer Care team will review the information and provide an appropriate solution in accordance with our store policies.
What if I receive the wrong item?
Please contact us with your order number and clear photos of the product received.
Once verified, we will assist you with the next steps.
Once verified, we will assist you with the next steps.
Can I return my ceramic bowls or plates?
Eligible products may be returned within 30 days of delivery, subject to our Return Policy.
Returned items generally must be:
• Unused
• Clean
• Undamaged
• Complete
• In resalable condition
• Returned with included accessories
• Returned with original packaging where reasonably possible
Please contact us before sending a return.
Returned items generally must be:
• Unused
• Clean
• Undamaged
• Complete
• In resalable condition
• Returned with included accessories
• Returned with original packaging where reasonably possible
Please contact us before sending a return.
Can I return ceramic tableware that has already been used?
Used tableware may not qualify for a standard return unless there is a verified product defect or another applicable reason under our Refund Policy.
What if I changed my mind after opening the package?
Opened products may still be eligible for return if they remain unused, undamaged, complete, and otherwise meet our return conditions.
Please contact Customer Care before returning the product.
Please contact Customer Care before returning the product.
14
RETURNS
15 · REFUNDS
How long does a refund take?
Once an eligible return has been received and inspected, approved refunds will generally be issued to the original payment method.
Actual processing times may vary depending on your bank or payment provider.
Actual processing times may vary depending on your bank or payment provider.
Are shipping fees refundable?
Original shipping charges and return shipping costs may not be refundable unless otherwise required by applicable law or the return results from an error on our part.
Can I receive a refund to a different payment method?
Refunds are generally issued to the original payment method used for the order.
17 · PROMOTIONS & DISCOUNTS
Can I use multiple discount codes?
Unless otherwise stated, promotional codes generally cannot be combined.
Certain products, collections, or promotional events may be excluded.
Certain products, collections, or promotional events may be excluded.
Can I apply a discount code after placing an order?
Discount codes generally must be entered before checkout is completed and may not be applied retroactively.
19
TERMS OF SERVICE
By accessing our website or placing an order, you agree to the terms, policies, and conditions applicable to the use of our website and services.
The following may be updated from time to time:
• Product availability
• Pricing
• Promotions
• Product descriptions
• Website content
• Pricing
• Promotions
• Product descriptions
• Website content
Please review our complete Terms of Service for additional information.
20 · CUSTOMER SUPPORT
Still Need Help?
If you have questions about bowl or plate dimensions, product materials, ceramic care, microwave or dishwasher suitability, orders, shipping, damaged items, returns, refunds, or after-sales support, our Customer Care team is available to assist you.
For order or product-related questions, please include:
• Order number
• Product name
• Brief description of the issue
• Relevant photos where applicable
• Product name
• Brief description of the issue
• Relevant photos where applicable
CUSTOMER CARE EMAIL
service@noctauter.com